Law Enforcement Guidelines

Last Updated:Jan 12, 2022

Contact Consumers receives requests from government and law enforcement agencies for user information. We at Contact Consumers review each request carefully to make sure it satisfies the requirements under applicable law. These guidelines are intended as a manual for government and law enforcement agencies requesting information from Contact Consumers.

Required Legal Process:

Contact Consumers will not disclose customer information without a valid subpoena, court order, search warrant, or other formal legal demand issued to Contact Consumers.

For Contact Consumers to process your requests, please send an email to legal@ontactonsumers.com

Each request must be from sent by a government or law enforcement agency, from their registered email domain and must include the contact information (like email, designation and phone numbers) of the government or law enforcement representative on whose behalf the request is made. Each request must be contain a valid and binding subpoena, court order, search warrant, or other formal legal demand. Each request should have details of the information requested such as the category of the information requested; phone number or other identifiers; time period for which the information is sought.

Notification:

Unless Contact Consumers is prohibited from disclosure or there is a clear indication of Illegal conduct in relation to a customer’s use of the Contact Consumers services, Contact Consumers will notify the customer before disclosing customer’s information. We will not give notice in the case of emergencies, such as threats to a child’s safety or threats to someone’s life, unless we become aware that the emergency or threat has passed. Where government or law enforcement authorities do not want Contact Consumers to notify our customers of their request, the subpoena, court order, search warrant, or other formal legal demand must include a non-disclosure order or contain a specific reference to other legal authority that prohibits Contact Consumers from disclosing the existence of the request to our customer.

Emergencies:

Contact Consumers may immediately provide information to government or law enforcement authorities, where there are urgent requests and we in good faith believe that such disclosure is required in the interest of public safety or to prevent death or serious bodily injury.